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Beauty 101
READ THIS! Before Ordering The Ordinary
Chloe Song Beauty Expert
READ THIS! Before Ordering The Ordinary

We have recently received a notice from DECIEM regarding a few changes in packaging & labelling of The Ordinary. As DECIEM Korea is the only office in Asia Pacific, some labels on their popular products will be printed in Korean. However, kindly rest assured that an English version will also be included (on the other side).

Change in Labelling

Some of our products which we import from DECIEM Korea will have changes in their packaging containing information like ingredients and use direction. One side of the box will be printed in Korean language, while the other side will remain in English (as shown in the image below).

Both the products on the left in the two photos above are the old version, while the products on the right are the new version imported from DECIEM Korea from now onward. 

The following products may be impacted:

  1. Niacinamide 10% + Zinc 1% (30ml) 
  2. Alpha Arbutin 2% + HA (30ml)
  3. Buffet (30ml)
  4. Hyaluronic Acid 2% + B5 (30ml)
  5. 100% Organic Cold-Pressed Rose Hip Seed Oil (30ml)
  6. Caffeine Solution 5% + EGCG (30ml)
  7. Glycolic Acid 7% toning solution (240ml)
  8. Magnesium Ascorbyl Phosphate 10% (30ml)
  9. High-Adherence Silicone Primer (30ml)
  10. Natural Moisturizing factors + HA (100ml) 

Country of Origin (Global Supply)

All of The Ordinary's products are owned by DECIEM, but for some products the raw materials are imported from another country and bottled and packed in DECIEM Canada. Because of this, DECIEM has decided to indicate this clearly on their packaging. In the future, these products will state clearly where the raw material was sourced from in this manner - [Made in where] / Bottled in Canada. This change in packaging/labeling is DECIEM's step towards transparency. 

Products listed below may have the changes:

  1. 100% Cold-pressed Virgin Marula Oil:
    Made in South Africa / Bottled in Canada
  2. 100% Organic Cold-Pressed Moroccan Argan Oil:
    Made in Morocco / Bottled in Canada
  3. 100% Organic Cold-Pressed Rose Hip Seed Oil:
    Made in Bulgaria / Bottled in Canada
  4. 100% Organic Cold-Pressed Borage Seed Oil:
    Made in China / Bottled in Canada
  5. 100% Organic Virgin Chia Seed Oil:
    Made in Peru / Bottled in Canada
  6. 100% Organic Virgin Sea-Buckthorn Fruit Oil:
    Made in China / Bottled in Canada
  7. 100% L-Ascorbic Acid Powder:
    Made in China / Bottled in Canada
  8. 100% Plant-Derived Squalane:
    Made in USA / Bottled in Canada
  9. 100% Plant-Derived Hemi-Squalane:
    Made in USA / Bottled in Canada
  10. Vitamin C Suspension 30% in Silicone:
    Made in USA / Bottled in Canada

The changes would look like below.

If you receive products with the above changes in the future, please don't be alarmed as they are not fakes. Kindly read this information carefully before placing an order to avoid any misunderstandings and doubts.

The above information is the only proof we can provide from DECIEM, but in case you still have concerns, you may approach DECIEM Korea or their head office in Canada directly to verify.

Should you have further concerns or questions, please do not hesitate to reach us anytime. We will be happy to help out further. 

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The Conversation

  • Official
    Chloe

    Appreciate everyone for the participation in the conversation. We are unable to confirm products purchase elsewhere due to undetermined source. Thank you for your understanding ❤️❤️

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  • Stephanie

    Hi I just bought the Natural moisturizing Factors +HA and it’s not in Korean but in english and French and it says made in Canada. Is this authentic

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  • zaza

    is this means that ordinary products from korea are genuine and not fake?

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  • ming hao

    Hi. i bought a ha+b5, the barcode is printed on the stickers rather than bottle, is that a fake product? while i read the cooment from that seller, i found that another buyer is having the same code as mine, do the barcode number repeat? or all should be different?

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  • sena

    hi threebs! is the grey line around the bottle indicates the authenticity? because mine is just grey, but my friend’s is brownish. we both had the niacinamide one and the korean printed on on the box. thank you so much for your info

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