High in oil content, this lip balm is sensitive to heat. Avoid storing in temperature that fluctuate easily or are too high. Due to the dewy, gel-like texture of this hydrating treatment balm, beads of oil may form on the surface. This is a normal phenomenon and the balm is safe to use.
We accept all major debit/credit cards and bank transfers via PayPal & RazerPay. You may choose all the available payment options upon check out.
Pay by Credit/Debit Card (No extra charges)
To pay/checkout by Credit/Debit, after Shipping Method select RazerPay
In Threebs Pay/RazerPay page, Select "Payment Options" for your desired choice of payments
Pay by Bank Deposit / Instant Online Transfer (No extra charges)
After Shipping Method, select the second option (Razer Merchant Service)
Select your preferred bank to make the FPX/Online transfer
In case of unpaid bank transfer, orders will be cancelled if the deposit is not made within 48 hours from the order date, and the depositor name, bank and deposit amount entered at the time of order must all match.
If the order information of the deposit has elapsed, please contact the customer center for processing.
Order are usually processed on the business same day for purchases with confirmation of payment before 12 PM.
STANDARD DELIVERY takes about 6-9 business days after shipment, and may vary depending on the courier's circumstances.
— FREE for order over RM100, West Malaysian address only.
EXPRESS DELIVERY takes about 2-5 business days after shipment, and may vary depending on the courier's circumstances.
— FREE for order over RM300, West Malaysian address only.
Exchange and return
DEFECTS — If there is a defect in the product, it is possible to return within 7 days of receiving the product. Return shipping is free if you return your product due to defective or incorrect delivery. Otherwise, return shipping fee will be borne by purchaser.
AUTHENTICITY — We strive to test all the products that we carry and provide our assessment through the site. All our products are purchased directly from the brand manufacturers or officially authorised distributors. This ensures that all our products are 100% genuine and consist of the highest quality. Our authenticity pledge is 1:10 money back guarantee if proven otherwise.
Exchange and refund process
Refund will be made within 7 days upon receipt and inspection. Normally refund will take 5-7 working days to reflect on your statement, the speed depends on your respective bank.
*Please note that refund payment through 7eleven will incur a transaction fee of 2.5%
When exchange or return is not acceptable• 7 days have passed since delivery date
• The goods are lost or damaged due to purchaser's negligence
• The value of the product has decreased significantly due to the use of the customer or consumption
• The value of the product has decreased over time rendering difficulties to re-list
• Allergic reaction
Level 28, G Tower
199, Jalan Tun Razak
50450 Kuala Lumpur