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Terms & Conditions

 

Exchange and return Policy

DEFECTS — If there is a defect in the product, it is possible to return within 7 days of receiving the product. Return shipping is free if you return your product due to defective or incorrect delivery. Otherwise, return shipping fee will be borne by purchaser.


AUTHENTICITY — We strive to test all the products that we carry and provide our assessment through the site. All our products are purchased directly from the brand manufacturers or officially authorised distributors. This ensures that all our products are 100% genuine and consist of the highest quality. Our authenticity pledge is 1:10 money back guarantee if proven otherwise.


Exchange and refund process

Refund will be made within 7 days upon receipt and inspection. Normally refund will take 5-7 working days to reflect on your statement, the speed depends on your respective bank.

*Please note that refund payment through 7eleven will incur a transaction fee of 2.5%


When exchange or return is not acceptable

• 7 days have passed since delivery date
• The goods are lost or damaged due to purchaser's negligence
• The value of the product has decreased significantly due to the use of the customer or consumption
• The value of the product has decreased over time rendering difficulties to re-list
• Allergic reaction

Shipping Policy

General Information

Order are usually processed on the business same day for purchases with confirmation of payment before 12 PM.

STANDARD Delivery
RM4.5

 

FREE for orders above RM100

STANDARD Delivery that takes about 6-9 business days after shipment, and may vary depending on the courier's circumstances and your location.

• Delivery 6-9 working days after shipment
• Deliveries Mon-Fri
• Tracked

#DeliveryShouldBeFree, Yes, we agree!  

EXPRESS Delivery
RM8

 

FREE for orders above RM300

EXPRESS DELIVERY is given a little bit more priority and takes about 2-5 business days after shipment, and may vary depending on the courier's circumstances and your location.

• Guaranteed same day process for payment before 4 PM
• Delivery 2-5 working days after shipment 
• Deliveries Mon-Sat
• Full refund of shipping fee if exceeds promised time frame
• Tracked

#NeedItNow, Aye aye!  

 

STANDARD Delivery
from RM12

 (East Malaysia) 

STANDARD Delivery (based on weight) takes about 7-12 business days after shipment, and may vary depending on the courier's circumstances and your location.

• Delivery 6-9 working days after shipment
• Deliveries Mon-Fri
• Tracked

Privacy Policy

General Guideline

At Threebs Malaysia, we take your privacy seriously! Please read this Statement of Privacy to be more aware about our policy on collecting, using and disclosing personal information. Threebs Malaysia occasionally update this Statement of Privacy to reflect company and user’s feedback. We encourage you to review this Statement periodically to be informed of how we are protecting your personal information.

Privacy Statement

Threebs Malaysia treats personal information, such as your name, email address or telephone number as confidential. We promise your personal information will not be disclosed to any third parties. We will not use or sell your personal information to third party unless:

  1. Users agreed to share with third party;
  2. Users make known to public of their personal information voluntarily and willingly in order to enjoy products or services;
  3. Violation of Threebs Malaysia's Terms of Use, or as otherwise required by the law.

Threebs Malaysia may use your contact information to send newsletters and other product/service information that you may be interested in. If you no longer wish to receive our emails, you can opt out at any time by clicking the “Unsubscribe” link.

If you have questions about our Privacy Policy, please contact us at:

Corporate Email:

hello@threebs.co

Corporate Address:

Threebs Malaysia
Level 28, G Tower
199, Jalan Tun Razak
50450 Kuala Lumpur
Malaysia